Working at The Common Ground

 

INTERNSHIPS

Full and Part Time Intern Positions available across marketing, community, design, and events.
To apply, please send your resume and cover letter to team@thecommonground.sg with the subject: Application for Internship


Community Manager

We are looking for a Community Manager to join us:

Our community are at the core of what we do and our Community teams are integral to creating the optimal experience for our members, partners and guests.

In this role you will be reporting to The Common Ground’s Operations Manager and will have the responsibility of owning and managing the member experience, encouraging engagement and forging relationships within our community. As Community Manager you will be the first point of contact for members and guests.

To apply, please send your resume and cover letter to team@thecommonground.sg with the subject: Application for Community Manager

main job responsibilities include:

  • Contribute to the business’ reporting needs, working closely with your manager to provide the necessary data

  • Deliver on KPIs for you and your team

  • Support the Sales team and work towards reaching 100% member occupancy

  • Conduct tours when needed and maintain the sales flow and processes

  • Understand the needs of your members to accommodate their growth and minimize churn

Manage

  • Build, foster and support a cohesive and collaborative community of members, being aware of their needs to facilitate new connections and business opportunities

  • Run initiatives to encourage the sharing of professional knowledge and resources;

  • Be the bridge between the larger ecosystem and our community

  • Run programmes that bring the community together and support members’ requests and initiatives for events.

  • Focus on meeting customer satisfaction goals, maintain and develop existing customer relationships.

  • Amplify the communication of events to members and guests; support in the creation of marketing content

  • Engage in the larger startup community by attending events and networking

Operations

  • Manage all Front Desk operations and be the first point of contact for members & guests

  • Be responsible for attending to day to day operations and delivering great customer service experiences

  • Ensure the The Common Ground experience is reflected in every interactive touch-point

  • Identify opportunities to optimize both space and member operations, liaise closely with the Operations Manager on existing processes and opportunities for improvement

  • Work closely with the Facilities and IT Team to maintain excellent operating procedures, company standards and service execution

  • Support on all member queries, resolve issues and complaints

  • Liaise with vendors if needed

  • Ensure that The Common Ground’s house rules are clearly explained to members and policies are adhered to

  • Ensure member on-boarding and off-boarding is smoothly executed

  • Optimize members’ experience in the space, ensuring operations are seamless

Lead

  • Lead by example to create a strong culture, attitude of community and excellent customer service throughout the team

  • Build an enjoyable and productive workplace for your team and members